Broadband Developments

Ken Camp who has been following the Unified Communications sector makes the point that Social Media is part of the new Unified Communications model or UC 2.0.

Ken writes…

..within months it became clear that VoIP was moving quickly through any disruption into becoming a mainstay of the telecommunications networking infrastructure.

Mobility solutions are converging as well. Integration of Blackberries, iPhones and other handheld devices into the business network (whether large enterprise or small business) is moving rapidly. We’re seeing more and more integration of the handheld into daily business workflows and processes. This isn’t just users cobbling together things they want to do their job. Today we’re seeing real integration and adoption of corporation-wide solutions that bring the power of both handheld devices and wireless services into the hands of business workers everywhere.

There’s another convergence zone that isn’t as widely recognized, but we see it as still being a part of unified communications - that’s the widening impact of what we call social media tools. These tools range from presence and status sharing (Twitter, Jaiku, Brightkite, etc.), to real networking managment sites (Facebook and LinkedIn), to the array of related and supporting services that add value to our daily routines (Jott, Phweet, Twitterfone, SpinVox) all come together under the umbrella of unified communcations as well.

We’d both take the position that today social media tools are an extended aspect of unified communications.

Look for more information from Ken.  I think that Ken is spot on with his analysis.  The notion of presence is now extended to these new web 2.0 platforms.  As the user base continues to adopt social networks and tools like twitter look for disruption on the classic UC model.

I’ve heard a lot of buzz on social media and even mashups in the workplace. John would call it “sizzle”. And I say “Where’s the steak?”. With a few exceptions the enterprise is ignoring social media in the workplace. And, though it may surprise you, I tend to agree with that strategy. Although there are certainly some organizations where social media can provide substantial benefit I don’t think it fits into the critical business processes of most enterprise environments. In my opinion, where it does fit is in the startup environment. Building a successful startup is all about communication and networking. LOTS of both. I’ve been involved in a few and the “non-work” of networking and getting your idea out there can often take up more time than the actual work of building a product.

Although most of my clients are more established, the valley is filled with startups using a “by any means necessary” strategy to get noticed. If you’re one of those, I urge you to check out Chris Brogan’s post on Twelve Ways to Sell Social Media to Your Boss. I’ll repost here for you lazy folks that don’t want to click the link:

Twelve Ways to Sell Social Media to Your Boss

1. Social media tools like blogging, social networks, and social bookmarking are more effective in reaching the millions online than a traditional website.
2. Blogging can act as a way to reduce customer service calls (if there’s helpful how-to information on the blog).
3. Cost of implementing a blog is free or cheap. No more than $100 for a year of hosting. And most software is free. (There are some benefits from professional blogging software, but for most people, free is plenty fine).
4. Social networks are now used frequently by your customers, your prospects, and your competitors. Connect with people, learn their business needs, and respond more simply and flexibly.
5. Social media provides robust tools for listening, ranging in price from free to inexpensive, to reasonably expensive. Even the free tools help an organization find out who’s talking about them, so they can choose to respond.
6. First steps can be simple, like establishing a blogger relations process to go along with your press relations process. You might find bloggers who will want updates on your space, and even this is a good first step.
7. Internally, social media tools can be used to help with status information, training, project collaboration. Most tools like blogs, twitter-clones like identi.ca, etc can be set up internally instead of used on the public web, for more privacy.
8. Building an online social media component to most marketing and PR efforts ensures a better reach for the media created, and potentially better tracking through clicks and other metrics captured online versus in traditional media (like TV, newsprint, magazines, radio).
9. Blogging helps a business differentiate and establish a thought leadership position.
10. Using social network sites helps in customer prospecting, HR background checks, product marketing, and community awareness.
11. Building a social network group (either on someone else’s platform or around your primary site) encourages customer retention (a huge metric for lots of companies).
12. Another way to help is to find other companies or organizations, either in your vertical, or similar, and present information on how they’ve used social media.

One thing’s for sure, there’s at least some money in social media. Check out this analysis on a user who tried to sell his twitter account.