What’s the Value of Unified Communications - It has To Be Business Innovation
I ran into this post today from Ken Camp at RealTime Unified Communications. Ken links to Art Rosenberg’s Unified View. The question is the “what is the value of unified communications?”
Art and Ken come to the same conclusion ..”This is only the beginning. Unified communications isn’t the end, it’s just a milestone along the way to a more mature environment of Communications Enhanced Business Process (CEBP) integration. And CEBP isn’t an end either, because all the GUI changes and integration of voice and video interaction are still on the horizon to completely alter the way people interact with computerized resources…”
I have been trying to get my arms around this topic. I get business value of UC in principle but it seems that UC is like a bunch of old VoIP concepts getting stuck in the sand.
I agree that’s its the beginning of a good ‘user and business experience’, but I’m not sure the right processes are being optimized. I see the “presence” issue being a big problem to advancing the Unified Communications area.
Hey John
“I see the “presence” issue being a big problem to advancing the Unified Communications area.”
Can you expand on this?
Whilst its early pickings and certainly not comprehensive (VOIP etc) there’s good traction on presence already.
Cheers, Sameer
p.s. go babo!
Comment by sameer — August 7, 2008 @ 1:37 pm